top of page

Omni Chef Solutions PTY ( Ltd ) – Terms & Conditions

Last Updated: [06, 18, 2026]

Welcome to Omni Chef Solutions Pty ( Ltd ), These Terms & Conditions ("Terms", "Agreement") govern the relationship between Omni Chef Solutions ("Company", "we", "us", or "our") and the corporate client, business entity, or individual purchasing goods or services from us ("Client", "you", or "your").

By requesting a quotation, placing an order, or engaging our services (including kitchen layout planning, equipment supply, installation, and maintenance), you explicitly agree to be bound by these Terms.

1. Scope of Commercial Services & Sales

Omni Chef Solutions Pty ( Ltd ), operates primarily as a business-to-business (B2B) provider. We specialize in:

  • The sale and supply of commercial and industrial catering equipment.

  • Bespoke stainless-steel and kitchen asset fabrication.

  • Commercial kitchen spatial layout and design services.

• • Technical on-site equipment installation and preventative maintenance contracts.

2. Quotations, Pricing, & Orders

  • Validity of Quotes: Written quotations issued by Omni Chef Solutions Pty ( Ltd ), are valid for [30] days from the date of issue unless stated otherwise. Prices are subject to change after this period due to fluctuating manufacturing or freight logistics costs.

  • Order Acceptance: An order is deemed accepted only when Omni Chef Solutions issues a written Order Confirmation or Proforma Invoice, and any required deposit is received.

• • Taxes and Duties: Unless explicitly stated, all prices exclude applicable sales tax (VAT/GST), shipping, freight insurance, customs duties, and specialized offloading services.

3. Payment Terms

  • Standard Terms: For equipment supply, a deposit of [50%] is required to initiate the order or fabrication process. The remaining [50%] balance must be paid in full prior to dispatch or on-site delivery.

  • Custom Fabrication: Orders involving bespoke layout engineering or custom-built machinery require a non-refundable deposit of [60% to 100%], depending on the project scope.

• • Late Payments: Overdue balances will incur interest at a rate of [1.5%] per month (or the maximum allowable by law) on the outstanding balance, alongside any collection fees incurred by the Company.

4. Delivery, Title, & Risk of Loss

  • Transfer of Risk: Risk of loss or damage to the equipment passes to the Client upon delivery to the specified address (per the selected shipping tier) or when loaded onto the client’s designated transport vehicle at our warehouse.

  • Retention of Title: Title and legal ownership of all supplied equipment remain strictly with Omni Chef Solutions until full payment for the equipment and any associated installation services has been cleared in our bank account.

• • Site Preparation: For deliveries and installations, the Client is solely responsible for ensuring the site is accessible, cleared, and compliant with necessary utility requirements (gas, water, electrical specifications) as provided by our planning team.

5. Kitchen Layout & Design Intellectual Property

  • All conceptual blueprints, spatial CAD/3D layouts, workflows, and kitchen design specifications generated by Omni Chef Solutions remain the exclusive intellectual property of the Company.

• • The Client is granted a non-exclusive, non-transferable license to use these designs solely for the execution of the specific project with Omni Chef Solutions. Blueprints and layouts may not be distributed to third-party equipment suppliers or competitors without our explicit, written consent.

6. Equipment Warranties & Technical Support

  • Manufacturer Warranty: New equipment sold by Omni Chef Solutions carries the direct warranty provided by the respective manufacturer. We will assist the client in processing warranty claims, coordinating factory-authorized technicians, and sourcing replacement parts.

  • Installation Warranty: Omni Chef Solutions Pty ( Ltd ), provides a [90-day] workmanship warranty on professional installations executed by our certified technicians. This warranty covers installation defects and does not cover mechanical wear-and-tear or damage caused by operator misuse.

• • Limitation: Warranties are immediately voided if the equipment is altered, repaired, or installed by uncertified or unauthorized third parties, or if utility hookups do not match manufacturer specifications.

7. Limitation of Liability & Indemnification

  • To the maximum extent permitted by law, Omni Chef Solutions Pty ( Ltd ), shall not be liable to the Client for any indirect, incidental, special, or consequential damages. This includes, but is not limited to, loss of business revenue, commercial kitchen downtime, food spoilage, or loss of profits arising out of equipment delay, malfunction, or service interruption.

  • Our total cumulative liability under any contract or claim shall not exceed the actual total amount paid by the Client to Omni Chef Solutions Pty ( Ltd ), for the specific goods or services giving rise to the liability.

• • The Client agrees to indemnify and hold harmless Omni Chef Solutions Pty ( Ltd ), from any claims, damages, or regulatory penalties resulting from improper site preparation, illegal utility connections, or untrained staff operating the commercial machinery.

8. Cancellation & Termination

  • Standard Orders: Cancelled orders for standard stocked equipment are subject to a cancellation or restocking fee of [15% to 25%] if processing or logistics have already commenced.

  • Custom & Special Orders: Once manufacturing or custom fabrication has begun, orders cannot be cancelled, modified, or refunded.

• • Service Contracts: Preventative maintenance contracts may be terminated by either party providing [30] days written notice, subject to the settlement of any outstanding service hour invoices.

9. Governing Law & Dispute Resolution

  • This Agreement shall be governed by, and construed in accordance with, the laws of the State/Country of [Insert Location, e.g., New York, USA / Western Cape, South Africa], without regard to conflict of law principles.

• • Any dispute, controversy, or claim arising out of this agreement shall first attempt to be resolved amicably through corporate executive mediation. If unresolved within [30] days, the dispute shall be settled by binding arbitration in accordance with the rules of [Insert Arbitration Body, e.g., AAA / AFSA], and the judgment may be entered in any court having competent jurisdiction.

10. Contact Information

For any legal inquiries, contract clarifications, or formal notices regarding these Terms & Conditions, please contact us at:

  • Omni Chef Solutions Legal Desk: [Legal/Corporate Email Address] omnichefsolutions@gmail.com

  • Mailing Address: [Physical Corporate Address] 2 Commercial, Malmesbury, 7300 Western Cape Province

  • Phone Number: [Corporate Office Phone Number] +27781176797

bottom of page