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Omni Chef Solutions Pty ( Ltd )– Privacy Policy

Last Updated: June 18, 2026

At Omni Chef Solutions Pty ( Ltd ), ("we," "us," or "our"), we respect the privacy of our commercial clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and corporate information when you visit our website, request a quotation, purchase catering equipment, or engage our kitchen design and maintenance services.

By interacting with our platform and services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that identifies or relates to you or your business entity ("Personal Data") through various interactions.

Information You Provide Directly:

  • Corporate & Contact Details: Full name, job title, company name, business email address, physical/delivery address, and telephone number.

  • Financial & Billing Information: Bank wire details, corporate credit card info, billing address, and tax identification numbers (necessary to process commercial transactions).

  • Project Specs & Files: Architectural blueprints, kitchen floor plans, CAD drawings, and equipment lists submitted for design and layout planning.

Information Collected Automatically:

  • Technical Data: Your IP address, browser type, operating system, referring URLs, and details about how you interact with our website.

• • Cookies and Tracking: We use standard cookies and tracking pixels to analyze website traffic, optimize platform performance, and improve our B2B marketing campaigns. You can adjust your browser settings to refuse cookies, though some website features may become unavailable.

2. How We Use Your Information

Omni Chef Solutions Pty ( Ltd ), uses the collected data strictly for professional and operational purposes, including:

  • Fulfilling Orders & Services: Processing transactions, delivering heavy freight equipment, and executing on-site installation and maintenance.

  • Kitchen Design & Consultation: Utilizing submitted site specs to engineer custom spatial layouts and CAD designs.

  • Communication: Sending proforma invoices, order updates, logistics schedules, and answering technical support inquiries.

  • Marketing (B2B): Informing you about new equipment arrivals, industry insights, or service updates that align with your business needs. (You may opt out of promotional emails at any time via the "unsubscribe" link).

• • Legal Compliance: Complying with tax obligations, anti-fraud verifications, and contractual requirements.


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3. How We Share Your Information

We do not sell, rent, or trade your personal or business data to third parties. We only share data with trusted service providers critical to delivering our turnkey services:

  • Freight & Logistics Carriers: Sharing your delivery address, site contact names, and phone numbers with heavy-transport carriers to arrange equipment delivery.

  • Certified Installation Contractors: Disclosing site addresses and contact info to third-party technical engineers authorized to install or service your equipment.

  • Payment Gateways & Financial Institutions: Sharing transaction details with secure banking and payment processors to clear corporate invoices.

• • Legal Obligations: Disclosing information if required by law, subpoena, or to protect the safety, property, and legal rights of Omni Chef Solutions and our clients.

4. Data Security & Storage

We implement industry-standard administrative, technical, and physical security measures designed to protect your data.

  • All online financial transactions are processed through secure, encrypted gateways.

  • Proprietary project data (like your kitchen blueprints and architectural designs) is stored securely and is accessible only to personnel directly assigned to your project.

• • Please note: While we take rigorous precautions, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute data security.

5. Data Retention

We retain your personal and business records only for as long as necessary to fulfill the purposes outlined in this policy, service your active maintenance contracts, or comply with statutory financial, tax, and legal retention laws.

6. Your Privacy Rights

Depending on your geographical jurisdiction, you and your business may hold certain data protection rights, including:

  • The Right to Access: Requesting a copy of the personal data we hold about you.

  • The Right to Correction: Requesting the updates or rectification of inaccurate or outdated business details.

  • The Right to Erasure: Requesting that we delete your data, provided it does not conflict with ongoing contractual obligations or legal tax record retention requirements.

To exercise any of these rights, please contact our data administrator via the details below.

7. Changes to This Privacy Policy

Omni Chef Solutions Pty ( Ltd ), reserves the right to modify this Privacy Policy at any time to reflect operational, technological, or regulatory updates. Any changes will be posted on this page with an updated "Last Updated" date.

8. Contact Us

If you have any questions, concerns, or complaints regarding how we handle your data, please contact our compliance desk:

  • Omni Chef Solutions Pty ( Ltd ), Data Compliance: [Privacy/Legal Email Address]

  • Mailing Address: [Physical Corporate Address]

• • Phone Number: [Corporate Office Phone Number]

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